Today, some FarmVille players are reporting an unusual pop-up with a phone number and email address referencing a Royalty Loyalty Club. Is it real? What is it for? Why did some of my friends get it and not others? Read below for the answers and please share...
Update May 2018 - Amanda is no longer alone. There are now at least FIVE account managers, Amanda, DeTongiss , Gabe, Lad, and Milena. Even if you were not a member prior to this update, you may have an email from one of these folks, with phone number and email address, inviting you to join.
The popup looks like the image below with the email address and contact number filled in referencing an account manager named Amanda.
This is real and it is from FarmVille. It is a personalized customer support experience for players based on loyalty. It does not have anything to do with what you do or do not spend or the VIP subscription program. It is basically slowly rolling out to the longest term players who are most involved with the game. If you got it you can feel free to contact her - it is safe. If you did not and the above description fits you, rest assured that they will be adding more members to the club over time.
Read more from our last studio interview here.
If you got the pop-up and closed it not knowing if it was real, do not worry. You can access the pop-up with contact information by clicking this icon at the top of your farm, near your game level at any time.
That's all for now, stay tuned to the Dirt Farmer for all the latest FarmVille news and information.