SUPPORT BUTTON Returns to Facebook FarmVille




LIVE CHAT SUPPORT 
For the past several weeks the SUPPORT button has been missing from the Facebook version of FARMVILLE Now it's back.
You no longer have to go to farmville.com to access the Support Page. Once again you can access it from either facebook or farmville.com 


In case you didn't know how to get LIVE CHAT here is all you need to know


GO TO YOUR FARM...on facebook or farmville.com and go to the bottom of the screen
this is what you will see

Once on SUPPORT PAGE you will either see a CHAT NOW option or you will not
If CHAT is busy there will be no button

The ABOVE image shows a SUPPORT PAGE with NO CHAT
The image BELOW shows SUPPORT PAGE with CHAT AVAILABLE 
TIPS and ADVICE when using CHAT
You can, sometimes, get access to FV CHAT by going through another game. The Agent that may transfer you does not have to...And sometimes will not

DO NOT keep refreshing the PAGE...actually CLOSE it out...Jump back on SUPPORT link (which you should still have in the previous tab) And then click SUPPORT again

Once on LIVE CHAT...Start typing your Question or Complaint while you are waiting for an Agent...Start with "Hello, how are you..." then carefully and simply explain your problem

Be specific...If you have lost a Horse...Know the exact correct name...They do not know "that one in the quest last week" or "the blue one from a while back"...Same with Trees and Quests or ANYTHING...They type into a search engine data base...If you can't tell then EXACTLY...Then they cannot help you.

Be considerate to the Agents...Remember...The poor things work for ZYNGA








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  1. LOLOL

    Be considerate to the Agents...Remember...The poor things work for ZYNGA
    ..
    REMEBER we PAY

    ReplyDelete
    Replies
    1. Great attitude. Remember THIS: If you're nice to them, they give you extra stuff. If you're extra nice, they bury you in gifts. YOU do not pay them. They're actually PAID to give you as little as they can. I've been playing for over 3 years. Never bought a single cent of farmcash. Have a farm full of stuff. HOW? I'm nice to them, and they're nice back.

      Delete
    2. Hmm I dont know about that I treat them all the same and sometimes they give me 80 cash three turbs, wilts and istant grows with the animal that took off for parts unknown and then you get another who is like sorry we cannot return items lost

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    3. I absolutely agree.....I kill them w kindness...start any email and there are alot of them from me, w "1st let me start off by saying what a great job you guys are doing w customer service issues" then I explain my problem cut n dry..when it happened, what happened, the name of the item if there is one and I always always take a screen shot of anything I do that has been having problems...for instance the farms kept freezing and losing items so when i played the mystery game and I got the rare items I took screen shots so incase it wasnt in my gift box I had proof that I won it..I know that seems a bit much..but guess what it works...they love screen shots. However...I dont know whats going on ..on Feb3rd I emailed them, screen shot and all of a very clear problem that can be and should be easily taken care of and i got the email that says they got the email but not the 2nd one that tells you how they have fixed the issue??? I have sent 2 more w the ref # on themasking whats goin on w still no reply except that they got those emails also???

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    4. 100% correct. The people on the live chat are not the ones fixing the problems and if you have ever worked in customer service you will know that the person at the coal face has to take all the shit and has no control over anything. It doesn't hurt to be polite, nobody is saying be fake but just polite. I have found some of the rudest,selfish people play FV and also some of the thickest- complaining about slowloading and reloads etc, when it more than likely comes from slow internet speed and clogged caches not to mention clapped out computers and old versions of software.

      Delete
  2. CHAt LIVE >> ROFLMAO @Estimated wait time less than 1 minute !!

    ReplyDelete
  3. Hello, how are you....I still unable to request farmville quest. Post for help are not appearing on newsfeed. Thank you.

    ReplyDelete
    Replies
    1. Go to live chat they will give you the quest items HOWEVER be nice and respectful and considerate. I was there for the same reason today they gave me all the items for all 3 of the quests and buried me in instant grow (for animals the Cap 1 type), 10 Instant grow flights, unwithers and a bunch of other stuff..But BE NICE or you will get sorry we can not help you

      Delete
    2. Not ALWAYS... I am nice to them... send xx's at the end , tell them how much I appreciate their help and because I've had SO much trouble over and over they have not given me a thing in forever...It's not MY fault there is trouble always on my farm.. i don't understand it but there is ALWAYS something wrong with one or the other....

      Some help you out... others don't.

      Delete
    3. My poor family member they dont do anything for her...send her automated answers and flat out tell her that the problem was her fault..Its horrible IDK how they can be soooo good to me but so horrible to her...I felt so bad I wrote to them in her behalf and they gave me the run around kept sending me emails over and over asking the same thing..."we want to help what is her FB# and ref# so I would send and anotheremail...oh what was the date," it was crzy..I finally sent them everything they wanted and told them to get ahold of her but they didnt...I dont get it..difference of night and day how do they decide who they like and who they dont?

      Delete
  4. I finished the WW quest 6 but the WW Quest 7: Spin Cycle has never appeared on my farm. I have rebooted my computer and still nothing. What can I do?

    ReplyDelete
    Replies
    1. omg you people are idiots. THIS IS NOT ZYNGA SUPPORT!!

      Delete
  5. IS THERE A WAY TO COLLECT MORE THAN ONE WATERING CAN AT A TIME? LIKE "ALL" OR "10", ETC.?

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  6. Well I see I'm not the only one that can't finish the quest @7 because the IDOTS of ZYNGA have screwed it up, no thing to ask for parts & I finish the gingerbread & it did not count cause the dumb quest thing is missing from my farm!! So being nice to support or anyone else with ZYNGA is OUT of the question! I've been trying to get them to fix my fams for 6 months now & all I get from them is they are working on it & they appreciate my feed back, well that crap don't feed the bulldog! After 6 months somebody would & should be getting their rear FIRED!!

    ReplyDelete
  7. Zynga Support rarely fixes your problem because they will not honor it is on their end. My Game Requests remains broken and nonfunctional. I have yet to receive a solution by Zynga after months. So, do not count on them fixing your problem.

    ReplyDelete
  8. Do you have any suggestions when Zynga dont reply to your emails? I am missing items I paid fv cash for and they have refused to respond (I did not swear at them)??

    ReplyDelete
  9. I cannot complete a Farmville mission because I do not have the Holiday Corgi,any help would be appreciated,what am I missing?? I didn't get one for completing last mission if I was supposed to.

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  10. Actually, Monseiur Dirt, once you reach the main support page, you will almost never see a chat or e-mail link on the right. The trick to get it to show is to simply select any of the articles shown on the list before you...it doesn't matter which one. Once the next screen loads, if chat is available, the hotlink will be on the right as you have shown. If chat is not available, you will see an "e-mail us" link instead.

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  11. This comment has been removed by the author.

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  12. I HAVE BEEN LOOKING FOR THE CHAT, I HAVE TO TALK TO THEM ABOUT THE FIRST NEW WINTER QUEST, I JUST FINISHED BUT CAN'T MOVE FORWARD. I HAVE UNCOVERED THE MEDIUM GIFT FOR THE QUEST WITH PIXAXE YET IT WASN'T COUNTED. I'M NOT USING MY FC TO UNCOVER. THIS ISN'T THE FIRST TIME I'VE HAD PROBLEMS WITH THIS. THEY NEVER ANSWER RESPOND TO MY E-MAIL PROBLEMS. I ALWAYS SEEM TO EITHER HIT OR MISS WITH THE LIVE CHAT. :(

    ReplyDelete
  13. I have never had the link to chat, always had to email, but I have for the most part been happy with the responses I have gotten.

    ReplyDelete
  14. Hi there. Merry Christmas to you all. Still trying to post the twelve days of Christmas on FV. Not able to do so. Anything you can to do help, even though it is now Christmas day???? Thank you so much.

    ReplyDelete
  15. Happy New Year to you and yours! Once again your support is so helpful, love the "tabs" for current quest search. You are The Greatest !!!!

    ReplyDelete
  16. Hello,I am having all kinds of problems with screen freezing and going dim as well as a lot of my fv friends if anyone has a solution to this problem please help...I can't even get to the bottom of the page to get an Email to Zygna

    ReplyDelete
  17. Hello, I started playing FV back in November. I now have a home farm, a cove, and the winter wonderland but I have no access to get to the english countryside. How do I get an English Farm?

    ReplyDelete
    Replies
    1. The English Farm was only opened for a while then locked so as far as I'm aware, there is no way to get the English Farm any more

      Delete
  18. I cant get on my farm for 3 days now,and it looks like nobody will help me...Please maybe you can help

    ReplyDelete
  19. Farmville will not allow me to expand the Winter Wonderland. What is the problem?

    ReplyDelete
    Replies
    1. I can not extend my wwfarm for coins and I am not spending $80.00 dollors to do so for 20X20.
      All other farms are coin which is great.There for I can not do the new quests there is not enough time to do them.
      The book of xps is a great way to end a quest.You need to have more of them.
      Thanks for your time.

      Delete
  20. What do you do with the book of xp's that they give you when you finish the last quest?

    ReplyDelete
    Replies
    1. want them more!

      Delete
    2. when you take it out of your gift box it advances you a level up...at least it did that for me

      Delete
  21. I'm already on the level for the "Noir" Tree, but I don't have one. Can't finish quest....how can I get another without spending FV cash?? PLEASE HELP!

    ReplyDelete
    Replies
    1. have one of your friends send you one they have gotten from their orchard

      Delete
  22. I have not been able to see my friends farmville posts on my neewsfeeds for 4 days now please fix it ! I have not changed anything. I am missing a lot of of gifts this is making me not want to play any suggestions.

    ReplyDelete
  23. We should be able to transfer animals excetra from one farm to the other, we can between Home farm & our English farm. So why not make it from all farms not just between 2.No restrictions.

    ReplyDelete
  24. It should be made easier to find our farmville friends when asking for items , not just asking everybody. As other people who don't play FV get very annoyed & it gets frustrating for the player.

    ReplyDelete
    Replies
    1. I agree, and try to not click on non-playing friends. On the other hand, someone who has installed a game and no longer plays should either uninstall or block the game if they don't want to get the requests. How can Zynga know if they are just taking a vacation or have stopped playing permanently? If friends are getting requests, it must mean they have installed the game, so it's their call to uninstall or block.

      Delete
    2. DEFINATLEY!!!!!

      Delete
  25. How do I craft lollipops?

    ReplyDelete
    Replies
    1. in your shop on Winter Wonderland

      Delete
  26. Feel pretty stupid but I need to report an issue to Zynga, farmville whoever but don't know how. Early this week I bought farmville cash, said buy cash get free valentine horse. I bought the cash but got no horse. Makes me mad and I don't know how to report to them. Can you tell me how?

    ReplyDelete
    Replies
    1. You have to look closely they were just showing a horse which we a bit deceptive. They were just offering the discount only. I was almost fooled too so don't feel bad... :(

      Delete
  27. The chat live link is missing

    ReplyDelete
  28. tried to use the book of XP and nothing happened.. any ideas

    ReplyDelete
  29. For one thing, support email will get you nowhere and nothing usually.,... always use the chat ! Second they do help... have helped me out many times with my problems when they can, and usually give me a little extra as well... the main thing to remember is that the chat support people have nothing to do with the farm problems... AND a lot of them play as well so they do understand the frustrations ... always be friendly and [polite and courteous to them and it WILL pay off! I've gotten well over 600 farm cash from them this past year plus who knows how many free darts and instagrows and quest items .... all you have to do is remember THEY didn't cause the problems and treat them nicely !

    ReplyDelete
    Replies
    1. I actually prefer email. They returned my last email in 11 minutes and many times under an hour. They have been very fair with me and have gotten lots of FVCASH.

      Delete
  30. I can never get chat to work so I always use email support which works. They always handle my problem quickly and fairly. I've only have 1 Zynga tech who was a royal jackass. It makes me wonder why the folks in the support group don't have more to do with how the game group is run.

    Email link:
    http://support.zynga.com/CP_ContactUsLogin_WebFull?custlayoutid=&gameId=63&layout=WebFull&layouttmpl=Tmpl_WebFull_1&loc=en_US

    ReplyDelete
  31. I completed the quests for the book of xp twice, but have only got 1 book in my giftbox, how do I get it?

    ReplyDelete
  32. I always find this most amusing! Yes, there is a trick to getting "Chat Support" to function. One needs to spend real $$$$$$'s on FV cash, or one is not likely to ever see that Chat button appear. Chat is made available to "Priority Customers". The only program/application, out of countless ones in FarmVille, that has EVER worked properly, is the one where the ZyngaZillas keep track of who has spent the most real money on the game, and who hasn't. There are also those "priority" people who the Zillas feel need to be reckoned with, like those that create their own Fan Pages and Newsletters for the games. The Zillas are ass-kissers first and foremost, and the only asses that they will kiss are the ones that bring in the bucks. If you've never spent money buying FV Cash, then don't waste your time waiting for a miraculous "Chat" button to appear. Write an email to support instead.

    ReplyDelete
  33. I just harvest my Red Ice berries on the new quest. I was planting my frozen grapes at the same time. It didn't count all of them it went OOS as always... Now I have my frozen grapes and can't plant anymore Ice-berries. I had to use 10 FV cash on the other WW quest to get through it. I want my FV cash back on that other quest and I want you to fix this problem.. I am sick of doing these quest and they are not working right! Please help me with this.. not fair at all because the game keeps going OOS...

    Thank you for you help please!

    ReplyDelete
  34. My Love Carriage disappeared, I have so many materials sent by friends and I can't use them. I am very sad about it. Please help!!!!

    ReplyDelete
  35. With regards, to "Getting Online Chat Support": As always, The Dirt Farmer provides clear, concise, easy to follow information that everyone can understand! Zynga and Fb could learn from YOU GUYS! Thanks for your continued support and assistance to all players. <3

    ReplyDelete
  36. Chat won't appear for non-paid players :S

    ReplyDelete
  37. Hello, How are you? i hope your night is going quickly with not many problems. This is the first time I've ever wrote in. In reference to the Ugly Duck Quests. I have been having a problem getting any of the help requests to post to my wall ( I've also had this problem with many past quests too). I have tried 3 times to ask for help on the second task, and all three times it does not post to my wall. & then I cannot ask again for 5 more hours. I was hoping someone could tell me if there is any links listed elsewhere to request these items? I have all the corps waiting, but cannot get the items in time before the crops wither. Nor will it allow me to complete any more quests. I spend alot on buying Farm Cash, but cant afford to use it to keep bypassing tasks to complete the quests. Any help would be greatly appreciated. Thanks so much for your time and I look forward to your reply. Have a Great evening.

    ReplyDelete
  38. what happened with the link uve provided earlier??? that one actually worked!! im trying to get zynga since yesterday and nothing.. :(

    ReplyDelete
  39. i am having problems going from 1 farm to another, I have crops that need to be harvested!! any suggestions??

    ReplyDelete
  40. Are any of you having a problem with things being done on your farm that you didn't do? When I logged on to my farm today a screen came up saying I had redeemed my snowman for a unicorn. I never even clicked on the snowman, let alone redeemed it for any gifts. Yesterday when I logged on a screen appeared saying I had completed the snow tulips challenge before I ever harvested the tulips! And I lost 10 farm cash. I wasn't even on the Winterwonderland farm!!! I was wondering if anyone else was having these types of problems. Please let me know.

    ReplyDelete
    Replies
    1. I have had a quest "completed" before I harvested all of the required crops. However, I'm not going to complain about that :) I don't think I have had any of the other things happen -- haven't ever actually "lost" anything that didn't return when I reloaded the farm.

      Delete
    2. I'm not complaining about the quest being completed before I harvested the crops, but it appears I was charged 10 farm cash for it, even though I didn't choose to complete the quest for cash. My tulips were ready to be harvested. I never would have chosen to complete the quest for cash when my crops and crafts were ready. Somehow it happened on it's own. I was working on another farm at the time. My cash farm balance is still down 10. I'm waiting to hear from Zynga. Thanks for responding to my question

      Delete
    3. I had my snowman do that the other day. Check your snowman, the ability to spend any of what you have collected is gone! All that collecting for ONE Aurora Unicorn that they so nicely gave us. Seriously not happy with Zynga about this and wrote them but they can't (for some reason) give me my items to spend or fix my snowman. There was no warning that it was going to be up and for us to spend what we had collected. Got screwed out of a ton of gifts with the christmas tree also. Not happy...

      Delete
    4. I NEVER GOT ANY OF MY GIFTS UNDER MY CHRISTMAS TREE. THEY JUST SAT THERE AND NEVER WENT TO MY INBOX...........WAS BUMMED!

      Delete
    5. i am having lots of problems and also had 30 farm cash taken no one wants to help at zynga sick of asking

      Delete
  41. I am very upset that my quest feed is not working and I pay for 4 of them now to do them. I wish they fix it so I don't have to go threw this. Can't ask friends for help grrrr.

    ReplyDelete
  42. Can anyone tell me what to do if Zynga does not reply to my emails? I have sent two request telling them my issue and I am not getting a reply. Any advice please is appreciated.

    ReplyDelete
  43. Good Morning, can anyone help me figure out how to get the request on the quests to work? I am trying to get the ugly duck level 5 done before I run out of time again. Every time I press request for the feed it does not show up & I go looking around everyone's homepage for the items & they are all gone. Any help would be appreciated. Thanks & you have a great day!!

    ReplyDelete
    Replies
    1. Good morning, can someone help me with farmwille, I have a problem in the sweet shop, I can only take bushels from two neighbors and also to buy goods only from the two neighbors
      where is problem

      Delete
    2. wow i never heard of that problem!!!

      Delete
  44. HI, CAN ANYONE TELL ME HOW TO GROW A BELTED CALF? IT WILL NOT GO INTO THE NURSERY AND IT SAYS GROW BUT THAT WILL COST A LOT OF FV CASH. ALSO, I HAVE OTHER LITTLE CALVES AND FOALS THAT WON'T GO INTO THE NURSERY. WELL WHERE DO THEY GO THEN? TO GROW UP? THANKS IF ANYONE CAN HELP!!!!Sara

    ReplyDelete
  45. hello there..you guys are doing a great job providing a game like farmville...but there were some problems with the last firecracker quest...my animals just were not getting ready on time sometimes for days so I was unable to finish my quest....sadd. also animals were disapparing on my farm..trees too to it was very difficult to follow through to complete the quests. I have also had problems publishing posts and seeing my neighbours posts. Its quite frustrating ...I really love the game.

    ReplyDelete
  46. SPINNING WEEL A FRAUD... ALWAYS stops just before FREE and move 3 places on. You wil NEVER stops on the FREE. FV please fix it as you are discrediting yourself.

    ReplyDelete
  47. SPINNING WEEL A FRAUD... ALWAYS stops just before FREE and move 3 places on. You wil NEVER stops on the FREE. FV please fix it as you are discrediting yourself.

    ReplyDelete
  48. how do i get onto chat ?

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  49. I finished my quest and wanted to do a 2nd one, it never gave me an option to do so...

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  50. I am suppose to finished the level 3 on the quest in WW.. I harvest my Frozen grapes. I have 301 plots to planted. I harvest all of them frozen grapes and it only counted 264. I am so tired of the game going OOS. This is not the only time this has happen to me. It happens every time we have a quest on the WW farm. I want my level up and please add me some FV cash for this. I have had to use tons of FV cash for these quest. I usually don't say anything. But these quest are costing me lots of real money. I don't have a lot of cash for this. This is only a game. And not a money maker. Could you please fix this problem for me. I think you should award me good for this. For at least not emailing you every time I have had problem on this game.
    Please help me with this matter. I love this game. I live on this game day and night playing. I am one of your top players and spend lots of real money. I expect to be paid good for all my troubles.
    Thanks you
    Maria

    ReplyDelete
  51. I am suppose to finished the level 3 on the quest in WW.. I harvest my Frozen grapes. I have 301 plots to planted. I harvest all of them frozen grapes and it only counted 264. I am so tired of the game going OOS. This is not the only time this has happen to me. It happens every time we have a quest on the WW farm. I want my level up and please add me some FV cash for this. I have had to use tons of FV cash for these quest. I usually don't say anything. But these quest are costing me lots of real money. I don't have a lot of cash for this. This is only a game. And not a money maker. Could you please fix this problem for me. I think you should award me good for this. For at least not emailing you every time I have had problem on this game.
    Please help me with this matter. I love this game. I live on this game day and night playing. I am one of your top players and spend lots of real money. I expect to be paid good for all my troubles.
    Thanks you
    Maria

    ReplyDelete
  52. I send out request in the quest and no of my freinds nor does it show up in on the home page......I have not been able to finsish a full quest in a about three weeks please help..

    ReplyDelete
  53. Hello how are u today...I didn't get a carnival booth and I wud really like 1 to access the mini games...I understand it was a pop up when farm loaded...but I never got any pop up for this...can u pease tell me how I can get a carnival booth? Thank u

    ReplyDelete
  54. I 'm having trouble finding live help for CastleVille and was hoping you could help me or get me to the right person.

    When I try to post for help it won't post to my wall. I have cleared my cache and made sure it says friends under apps. I'm unable to complete a quest since I can't post for help.

    Please help. Thanks!

    ReplyDelete
  55. i got charged 30 fv cash for 2 tress that i have plenty of and never went to the market to purchase, why cant i get my cash back???

    ReplyDelete
  56. I just tried to go to live chat earlier today and the button wasn't there.

    ReplyDelete
  57. I can't even get into my farm... to even go to support for help.. yesterday about this time..and today I see nothing but white screen.. can you guys help me out here..this has me behind on quest. rrrrrr

    ReplyDelete

 
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