Another issue that has been ongoing is malfunctioning Unclaimed Feeds (for an explanation of Unclaimed Feeds, click here). Players found themselves unable to claim any items from players via the Unclaimed Feeds. The studio pushed through a fix for this. However, the fix may have only been a partial one. While quite a few have had them fixed, a number of people are still complaining about issues with them. While at least some of the issues are due to the way their friends share the items (for instance, if an item is shared from a friend's timeline into a group, it may not work), some players have informed us that if they go to a players timeline, the items can be collected even if they don’t work in the Unclaimed Feeds. Here is what the studio had to tell us regarding this issue: “As for the unclaimed feeds issue, it is a problem with Facebook. This issue should not happen if your neighbors are also your Facebook friends, but this issue will persist for folks who have neighbors who aren't their FB friends. We are trying to find a work around for this issue” Due to the number of people saying it is still broken, we are continuing to discuss with the studio whether or not this is the entire problem with the feature
This week we also saw the breakdown of several permanent farm features. The Flower Shack, the Time Machine, the Nutcracker Theater, and the Water Sprinkler (click the names for explanations of these features) all went down at the same time. The issue behind this came about due to a studio project to attempt to reduce game issues and load times. The studio has begun removing the code for a number of older, defunct features, hoping that the reduced amount of code will also reduce the resources needed to run the game. Unfortunately, these permanent features accidentally got caught in the crossfire, and key parts of their code ended up on the chopping block. The Dirt Farmer informed them immediately of the issue, and the studio has been working hard to restore these features since then. We have good news regarding these features. At the time of this posting, the studio has just implemented a fix and these features should be working again.
Players also reported an issue with feeds below the game this week (for an explanation of this feature, click here). The studio had this to say regarding this glitch: “We have found a fix for the the feeds issue and it should go out in a few hours. The issue was with the messaging. On clicking a particular feed, the player was not shown the right message, even though they were getting the consumable/item from the feed.”
There have also been many people have been experiencing any number of ongoing loading issues with their farms. This has led to much frustration, being unable to play the game. There unfortunately hasn’t been an easily identifiable underlying cause for this, and many farmers may be experiencing individual issues that require more in depth analysis. We asked the studio if they had an update for those anxiously awaiting a return to their game, and this is what they told us: “The Loading Issues are our primary focus as of now, and we are trying to get a blanket fix for this. There is no ETA as of now, but as and when we get any news we would like to share with our players, we will get in touch with you.” So while the studio is hard at work trying to track down the issue, unfortunately it is currently being elusive. Hopefully we will get an update soon about the efforts to fix this. In the meantime, if you can’t load your farm, be sure to report in to customer support. For an explanation of how to contact support, click here.
Finally, many have noticed some scheduling issues regarding recurring features, such as Leaderboards and Quests. Due to some issues that have cropped up and attempting to deal with them, the studio has fallen somewhat behind on their regular coding of new tasks for these features. At this time, we can’t provide any information on when they might get their scheduling back on track, but hopefully it will be soon. In the meantime, rest assured that as soon as The Dirt Farmer gets access to the latest information for these features, it will be provided. If you can’t find it on our site, it hasn’t come through yet.
Let’s all cross our fingers that the weeks and months ahead are a bit smoother in than the previous few weeks, but in the meantime, be sure to follow our Fan Page and our blog for all the latest news on upcoming features, ongoing problems, tips and tricks for easier game playing and much more, and happy farming.