FarmVille Customer Support Site REVAMP

The long promised REVAMP to the FarmVille Customer Support site is now LIVE and FarmVille Executive Producer Srivatsa and Support Manager Anil have asked your Dirt Farmer Team to give you all the info on how it works. The goal of the revamp is to restore contact options to more players, and although not everyone will get support contact access in the initial rollout, it will be continuously restored to more players as time goes on. Read below for info and please share.

The first big change is that we will no longer use the old url when we want to contact support. Nor will there be a help or support link below the game.  While you can still access FarmVille from, there will be no contact options on the page.  While you may be able to switch over from another game, it is not recommended to use this contact method. The studio has informed us that the in game tab is the most reliable contact method.

Instead, Support will now be accessed via a tab at the top of the game.

When you click on the tab you will see the following pop-up. It will have a scroll bar on the side and questions and answers on a variety of game related topics. 

To view the answer to one of the questions simply click on it.

As previously mentioned in this post, at least for now, part of the revamp is the at least temporary elimination of Live Chat support, which will free up agents to help more players via email. If you wish to contact support via email, you will need to use your browser's scroll bar, not the one on the pop-up and scroll to the bottom of the pop-up which will be just above the feed panel if you have it active.

Then click on the red "Contact Us" line.

This will bring up the following form with spaces for your name, email address, a pull down menu for the type of problem and a place to describe the problem. When you have finished filling in each of these, click "submit your ticket". As you will be contacting from in-game, you will not need to input your game id or Facebook UID. Please note: we do not yet know what the email response time will be, and are waiting for a response from the studio on the same.

A look at the options for type of problem in the pulldown menu.

With the roll out of the new support tab, many players who did not have access to support in the past should now find themselves able to contact them. If you do not yet, keep checking. Here is a quote from Executive Producer Srivatsa, re-iterating the FarmVille Studio's commitment to continuously restore direct access to  support to more and more players.

That's all for now, stay tuned to the Dirt Farmer for all of the latest FarmVille news and information.

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  1. I've tried using this support tab and always always get an error when I click to submit my ticket. I'm frustrated with no help on a double purchase of a combine. The game glitched as I was purchasing and when I signed back in, there were 2 combines. Farm dollars are not cheap and I would like a refund of the extra combine price. So what do I do now?

  2. I used to get automatic pop-ups every day when I was playing Farmville and earn 2 to 4 FV cash. For the last week, there have not been any pop-ups at all. Has this feature ended?

  3. Why are the printable one-page quest guides available sometimes.....and sometimes not? They are very helpful and writing everything down is a real pain! Please make them available for every quest.
    Regarding popups to earn cash....I know other players who get this all the time and I have NEVER gotten them. Why is that?

  4. My Farmville game ID is 100000811959113. The support tab on my game has NO contact link! As I previously mentioned, I have not been receiving my earned items in the Relic Room in Sakura. I completed the required 30 recipes for Plateau of Patience 30 times, and have leveled up the required recipes for Mountain of Strength 16 times and still have no received my rewards. I have also harvested the Judo Dojo over 25 times and even that has not shown me my points. Another problem I am having is I am still getting requests from people that are no longer in my friend list, especially Dennis Gosset. Please fix these. Thank you!

  5. what do you do if you cannot load your game and are having problems?


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